Privacy Policy

9148-4253 Québec Inc., doing business as Mandrake Groupe Conseil, and Mandrake Management Consultants Corporation (collectively, the “Corporation”, “we”, “us”, “our”) recognize the importance of protecting your personal information. This Policy explains how the Corporation collects, uses, stores and communicates your personal information.

This Policy applies to the users and customers of the Corporation’s websites, applications, and services. It does not apply to its existing or prospective employees or to its suppliers.

The Corporation does not seek to collect personal information from individuals outside of Canada. However, if you believe that the Corporation is doing so, please let us know.

By providing your personal information to the Corporation after you have been informed of this Policy, in accordance with applicable laws, you consent to the collection, use, storage and communication of such information as set out in this Policy. In certain cases, your consent may also be implicit, in accordance with your reasonable expectations.

The Corporation reserves the right to update this Policy at any time and such modifications will enter into force on the date specified in the update. You are advised to regularly check for changes to this Policy. We will consider that you have accepted the changes to this Policy if you continue to provide personal information to the Corporation after you have been informed of the changes entering into force.

Who collects personal information

We collect your personal information on our own behalf.

How and what personal information we collect

We collect personal information directly from you when you provide it to us. The information we collect in that context includes the following personal information: last name, first name, address, email address, telephone numbers and your communications with us, professional biography, curriculum vitae.

The type of personal information we collect depends on various factors and on the context. We only collect such personal information that we consider necessary for the conduct of our business and the fulfilment of identified purposes.

The Corporation collects personal information that you provide directly to the Company through job applications or other forms, your curriculum vitae, and through telephone or in-person interviews, as well as by email.

Your personal information is also collected from third parties in the following way: the provision of a career and employment-related services by the Corporation may require us to collect personal information about you from third parties, including, but not limited to, former employers and other references. For individuals selected for referral to potential employers, the Corporation may require your separate written consent to a background check, including the following: criminal history, credit investigations, employment history, educational information, diplomas and professional designations. In some cases, the Corporation may ask you to take psychometric tests, with your consent.

Your personal information may also be collected from third parties, as specifically permitted by applicable laws, where applicable. The Corporation may also collect personal information from its business partners or other third parties, provided that such third parties confirm that you have authorized them to disclose such information to the Corporation or that you expressly consent to such disclosure. The Corporation may also collect personal information that is widely available to the public (e.g., LinkedIn) for research purposes and recruitment services.

Why we collect personal information

We collect your personal information for the following purposes:

  • To provide the services or information you request;
  • To detect and prevent fraud;
  • To help you in your job search, to consider you for potential employment in the field of your choice with our clients, and to offer you other career services that can help you pursue your professional and career goals and ambitions;
  • To assess your qualifications for specific positions;
  • To determine your suitability for positions with the Corporation’s customers;
  • As required or permitted by applicable laws.

In addition to the purposes described above, we will inform you of the purposes for which your personal information is collected when or before it is collected.

If we intend to use the personal information we have collected for purposes not previously communicated, we will ask for your separate consent before doing so, unless applicable laws allow us to do so without your consent.

Is it possible to refuse the collection of personal information

You can refuse to consent to the collection of your personal information. However, doing so could limit our ability to offer you services. We will not deny you services if you refuse consent for secondary purposes such as marketing. These rules also apply if you withdraw your consent.

Do we collect personal information about minors

It is our intention to comply with all applicable laws regarding children’s privacy and advertisements that target them. We do not seek to collect personal information about minors under 14 years of age without the verified consent of the person having parental authority or a tutor. However, if you believe that we do so, please let us know. If we wish to collect personal information about minors under 14 years of age, we will obtain consent directly from a person having parental authority or a tutor, in accordance with applicable laws.

Do we take decisions based on automated processing of personal information

It is not our intention to take decisions exclusively based on an automated processing of your personal information.

Who can access personal information inside and outside the Corporation

Your personal information is disclosed only to our authorized employees who have a business need to access it.

We will only disclose personal information about you to third parties in the following situations:

  • When you have authorized us to disclose the information to a third party for a specific purpose;
  • To the Corporation’s customers, who are employers for whom you have applied for a job on the understanding that these third parties are bound by strict contractual terms and conditions to maintain the confidentiality of all information;
  • Third parties acting on our behalf as agents or service providers (including, in particular, IT service providers, hosting providers, background check specialists and psychometric test providers), and the information is disclosed to them only for those purposes, it being understood that these third parties must respect strict contractual terms that oblige them to maintain the privacy of all information, to use it only for the purposes of providing the services and to not keep the information after the expiry of the agreement;
  • If a person is acting as your representative or if we reasonably believe that the person has appropriate authorization to act (for example as tutor, holder of parental authority, etc.), or is a person who owns a service of the Corporation jointly with you;
  • To satisfy legal requirements;
  • If we are required to provide personal information in response to a legitimate court order, subpoena to submit documents or investigation by authorities or as otherwise required by applicable laws;
  • If the Corporation sells its business or assets, in whole or in part, or is involved in a merger, as required by such a transaction, or as part of due diligence.
  • As required or permitted by applicable laws.

What are the roles and responsibilities of personnel with access to personal information

We have informed our employees of their obligation to preserve the privacy of personal information, and we will continue to raise awareness about its importance. Our employees can only use personal information pursuant to the terms of this Policy.

How we safeguard personal information

We have implemented reasonable physical, administrative and technical security measures to protect personal information from being lost or stolen, or from being accessed, disclosed, copied, used or modified without authorization. The nature of these security measures varies by the sensitivity, quantity, distribution and format of the personal information collected, as well as by the storage methods used. When destroying personal information, we take steps to prevent unauthorized parties from gaining access to it.

Where we store personal information and we do communicate personal information outside of Québec

Depending on the nature of the personal information, it may be stored in the various computer systems in our offices, in our storage facilities, or in those of our service providers.

Your personal information may be communicated outside of Québec (elsewhere in Canada), for the purposes described above, including its collection, use, disclosure and storage.

How long we keep your personal information

We retain the personal information we collect for as long as required for the fulfilment of identified purposes, as long as it is reasonable to do so for customer service, legal or commercial purposes, in particular for the duration of the services provided to you by the Corporation. The retention period depends on the purposes and the nature of the information. At the end of this period, the information is destroyed, erased or anonymized.

What are your privacy rights and how to exercise them

Subject to the limits and provisions of applicable laws, you have the right to: (a) consult your personal information, (b) rectify your personal information, (c) withdraw your consent at any time (the withdrawal of consent is binding for us with regard to the personal information the use of which was based on such consent; the withdrawal of consent will not affect the lawfulness of use based on your consent before its withdrawal, (d) have your personal information erased.

Upon your written request, the Corporation will also inform you of the names of customers or organizations to whom we have disclosed your personal information.

You may exercise the foregoing rights at any time by contacting our Privacy Officer (see below).

Any such request must contain sufficient details for us to be able to address it. We agree to respond to any such request within a reasonable period of time, and to the extent possible, within a maximum of thirty (30) days, as set out in the applicable laws. We must, however, first verify the identity of the person making such a request.

We will ensure that your personal information is as accurate, complete and up-to-date as possible for the purposes for which it is used. However, it is your responsibility to advise us of changes to your personal information, such as your contact information.

What is our complaint process regarding the protection of personal information

You may file a complaint with our Privacy Officer (see below) if you believe that we are not complying with our obligations to protect personal information. We will confirm receipt of your complaint, contact you for more information as needed, conduct a confidential investigation and share its conclusions with you. If your complaint is justified, we will take appropriate measures to correct the situation. If you are unsatisfied with our internal review of your complaint, you can contact the following organizations responsible for the protection of personal information: the Office of the Privacy Commissioner of Canada (federal), Québec’s Commission d’accès à l’information.

Who to contact for privacy questions and who is our Privacy Officer

The person exercising the highest authority within the Corporation has delegated the role of Privacy Officer (also known as the person in charge of the protection of personal information) to the president and Mandrake experience guardian whom you may contact

You can contact our Privacy Officer to exercise your rights, ask questions about our personal information practices or file a complaint about the protection of personal information.